Your claims made simple

You can submit your claim through our website or the Gigasure app, regardless of your insurance product. The app streamlines the process by using your account data, making submission quick and easy.

How to make a claim via the Gigasure app:

Log in, select the relevant policy, and click the 'Make a Claim' button. The app pre-populates most required policy information, so you don't need to search through old emails or documents. Follow the remaining steps to submit your claim in moments, saving you time and frustration.

How to make a claim via the website:

Visit our claims page, click "Make a Claim" and follow the claims process. Please ensure you have your insurance documents ready before you start.

Once you've submitted your claim, a member of our dedicated team may reach out to request additional information and/or supporting documents to progress your claim. If you have any questions or require further assistance along the way, please don't hesitate to contact us. We're here to ensure a smooth and transparent claims experience.

To submit a Car or Van Hire Excess claim, you will need the following documents:

Mandatory documents:

• - Car hire rental agreement

• - Debit or credit card statement

• - Driving licence

Other supporting documents:

• - Relevant invoices and receipts

• - Police report

• - Damage report

• - Any other supporting evidence

To submit a Travel or Backpacking Insurance claim, you will need the following documents:

Mandatory documents:

• - Proof of travel dates

Evidence of loss:

• - Property Irregularity report (if applicable)

• - Police report (if applicable)

• - Medical certificates (if applicable)

• - Receipts for claimed items

• - Any other supporting evidence