You have questions, we have answers 

Our post-purchase Boosts provide additional benefits that can be activated through the Gigasure app once your Travel Insurance policy begins. Once activated, the permanent Boosts that are available for our Single Trip and Annual Multi-trip policies will provide cover for the rest of your period of insurance. You can find full details of the terms and conditions that apply in the policy wording.

Available Boosts include Adventure Sports and Activities, Cruise and Golf Cover, Extended Travel Disruption, Gadget Plus, and Winter Sports and Winter Sports Plus.

Our optional Winter Sports cover is available when purchasing or adding as a post-purchase Boosts through the Gigasure app.

Buying cover will extend your policy to cover winter sports trips (including cancellation), provide a range of additional winter sports benefits and extend cover to include your participation in the following winter sports:

• Skiing, Monoskiing, Skiblading, Snowboarding, Snowblading and Air boarding
• Cross country skiing
• Glacier walking (up to 5,000M)
• Snow shoe walking
• Kick sledging
• Sleigh rides as a passenger
• Sledging (including sledging as a passenger pulled by dog, reindeer or horse).
• Snow mobiling/skidooing (guided tours only)
• Tobogganing

You can find full details of the terms and conditions that apply in the policy wording.

This cover only applies if you have chosen to add it to your policy. You can find full details of the terms and conditions that apply in the policy wording.

Winter Sports and Winter Sports Plus cover can be added when you purchase your Single Trip or Annual Multi-trip Insurance as an optional add-on. Alternatively, you can add this cover as a post-purchase Boost while travelling, as long as you haven't started participating in any winter activities. Simply go to the Gigasure app and Boost your policy to add this cover.

Under our Annual Multi-trip Policy the maximum number of days we can cover you during your period of insurance for winter sports is 21 days. You can find full details of the terms and conditions that apply in the policy wording.

If you have added Winter Sports cover on your Single Trip or Annual Multi-trip policy, we will provide cover if your hired / rented winter sports equipment is damaged, lost, stolen or destroyed during your trip. Winter Sports cover is available for purchase if you have chosen to remove Personal Belongings and Baggage Benefits cover from your policy.

If you have added Winter Sports Plus cover on your Single Trip or Annual Multi-trip policy, we will provide if your own winter sports equipment, or your hired / rented winter sports equipment is damaged, lost, stolen or destroyed during your trip. Winter Sports Plus cover is available for purchase when you have chosen to include Personal Belongings and Baggage Benefits cover in your policy.

If you have a Backpackers policy, we will provide cover if your own winter sports equipment is damaged, lost or stolen automatically under Personal Belongings and Baggage. If you add Winter Sports as a temporary Boost to your policy, we will provide cover if your hired / rented winter sports equipment is damaged, lost, stolen or destroyed while the temporary Boost is active.

You can find full details of the terms and conditions that apply in the policy wording.

With Gigasure, Cruise cover can be added when you purchase your Travel Insurance as an optional add-on. Alternatively, you can add this cover as a post-purchase Boost while travelling, as long as your cruise hasn't started (although you won have cover for cancellation of a cruise trip until you add cover). Simply go to the Gigasure app and Boost your policy to add this cover.

Cruise cover can be added when you purchase your Single Trip or Annual Multi-trip Insurance as an optional add-on. Alternatively, you can add this cover as a post-purchase Boost while travelling, as long as you haven't started your cruise. Simply go to the Gigasure app and Boost your policy to add this cover.

You can find full details of the terms and conditions that apply in the policy wording.

Our Cruise cover is packed with benefits to help protect your dream getaway. You can discover the full range of benefits tailored for your cruise adventure when you explore our policy options including:

• Missed cruise departure
• Cabin confinement per 24 hours
• Unused excursions refund
• Itinerary change per port
• Trip interruption

We are able to provide cover for many pre-existing medical conditions on our Single Trip and Annual Mult-trip Insurance as long as you tell us about them and we agree to cover them. If you choose to add Cruise cover to your policy, this cover will automatically be extended to your Cruise.

We do not automatically provide cover for pre-existing medical conditions on our policies and cannot provide cover for conditions you do not tell us about. You can find full details of the terms and conditions that apply in the policy wording.

Our post-purchase Boosts provide additional benefits that can be activated through the Gigasure app once your Backpackers Travel Insurance policy begins.

Our selection includes permanent Boosts for Backpackers Core cover like Adventure Sports and Activities, Extended Travel Disruption, and Gadget Plus, which provide cover for the entire trip duration once activated. These are included as standard in our Backpackers Max cover.

We also offer temporary Boosts, such as Winter Sports, Cruise, and Golf Cover, bookable for a limited period to protect you during specific activities without paying for unnecessary cover if you don't need it for the full trip.

Cancellation cover for Cruise and Winter Sports trips will start as soon as you buy the temporary boost, all other cover for the Cruise or Winter Sports trip will start from the date we agree to provide cover for that part of your trip.

You can find full details of the terms and conditions that apply in the policy wording.

Our temporary post-purchase Boosts can be activated for 1 to 4 weeks at a time. 
If you need cover to last longer than this, you can purchase additional boosts to activate immediately after your previous boost expires, for a maximum of 12 weeks in a row.

Our Backpackers Winter Sports cover is available as a post-purchase temporary Boost through the Gigasure app and includes the below winter sports. You can find full details of the terms and conditions that apply in the policy wording.

• Skiing, Monoskiing, Skiblading, Snowboarding, Snowblading and Air boarding
• Cross country skiing
• Glacier walking (up to 5,000M)
• Snow shoe walking
• Kick sledging
• Sleigh rides as a passenger
• Sledging (including sledging as a passenger pulled by dog, reindeer or horse).
• Snow mobiling/skidooing (guided tours only)
• Tobogganing

This cover only applies if you have chosen to add it to your policy and while the temporary Boost is active. You can find full details of the terms and conditions that apply in the policy wording.

You can temporarily Boost your Backpackers policy for Winter Sports through the Gigasure app while travelling, as long as you haven't started participating in any winter activities. Simply go to the Gigasure app and Boost your policy to add this cover.

You can find full details of the terms and conditions that apply in the policy wording.

Yes, all travellers aged 18 and over can travel independently of each other.

Travellers who are under the age 18 can also travel independently if they are travelling with the permission of their parent or guardian on one of the below types of trips:

• Organised school or college trip, an educational, vocational study or cultural exchange trip or to undertake volunteer conservation or charity work (if it is listed as covered under Standard Sports and Activities).
• With a responsible adult on a leisure trip.

You can find full details of the terms and conditions that apply in the policy wording.

We will contact you by email and in the Gigasure App before the expiry date of your policy with a renewal invite. This will tell you what the renewal premium is, any changes to the cover and what you need to do to renew.

We may offer to renew your policy automatically using the payment details we already have for you. If you do not want to renew or you do not want your policy to automatically renew you can tell us through the Gigasure app or contact us any time before the policy expires. If we do not hear from you, we will try to take payment on the renewal date and give you your renewal details. If we are not able to take payment, the policy will expire. We will tell you what has happened and what you need to do if you still want to renew the policy.

If we cannot offer you automatic renewal or you choose not to have automatic renewal, the policy will end when the period of insurance ends. If, for any reason, we do not invite you to renew, we will contact you by email and in the Gigasure app to let you know.

You can tell us through the Gigasure app or contact us anytime before your policy expires if you want to change your renewal preferences or you do not want your policy to renew.

There is no limit to the number of trips we will cover during your period of insurance as long as each rental period does not exceed the maximum number of Continuous Days Cover allowed. When purchasing a policy, you will be able to select either 31, 45 or 65 Continuous Days Cover.

We can only offer cover for one vehicle at a time. You can find full details of the terms and conditions that apply in the policy wording

We will contact you by email and in the Gigasure App before the expiry date of your policy with a renewal invite. This will tell you what the renewal premium is, any changes to the cover and what you need to do to renew.

We may offer to renew your policy automatically using the payment details we already have for you. If you do not want to renew or you do not want your policy to automatically renew you can tell us through the Gigasure app or contact us any time before the policy expires. If we do not hear from you, we will try to take payment on the renewal date and give you your renewal details. If we are not able to take payment, the policy will expire. We will tell you what has happened and what you need to do if you still want to renew the policy.

If we cannot offer you automatic renewal or you choose not to have automatic renewal, the policy will end when the period of insurance ends. If, for any reason, we do not invite you to renew, we will contact you by email and in the Gigasure app to let you know.

You can tell us through the Gigasure app or contact us anytime before your policy expires if you want to change your renewal preferences or you do not want your policy to renew.

You can submit your claim through our website or the Gigasure app, regardless of your insurance product. The app streamlines the process by using your account data, making submission quick and easy.

Once you've submitted your claim, a member of our dedicated claims handling team may reach out to request additional information and/or supporting documents to progress your claim. If you have any questions or require further assistance along the way, please don't hesitate to contact us. We're here to ensure a smooth and transparent claims experience.

To submit a Car or Van Hire Excess claim, you will need the following documents:

Mandatory documents:

• Car hire rental agreement
• Debit or credit card statement
• Driving licence

Other supporting documents:

• Relevant invoices and receipts
• Police report
• Damage report
• Any other supporting evidence

You can find full details of the terms and conditions that apply in the policy wording.

To submit a Travel or Backpacking Insurance claim, you will need the following documents:

Mandatory documents:

• Proof of travel dates

Evidence of loss:

• Property Irregularity report (if applicable)
• Police report (if applicable)
• Medical certificates (if applicable)
• Receipts for claimed items
• Any other supporting evidence

You can find full details of the terms and conditions that apply in the policy wording.

All claims must be submitted within 60 days of your return from your trip.

You must give us the information we ask for, for example completing a claim form. If we don't have the information we need, this can delay the claims handler in assessing the claim.

You can use a debit or credit card as well as Apple and Google Pay.

These can be updated via the app, our website or over the phone.

If you are lucky enough to have a valid discount code, then all you need to do is provide it at checkout

You can get in contact with us via our live chat option on our website, chat through our app, messages through social media or still even via our phone number.

Our Customer Care team is available Monday to Friday between 9 am and 5 pm. We are closed at weekends and on bank holidays.

We are committed to providing you a high level of service at all times. If you feel we have fallen short of this, we want to hear from you so we can try to put things right. You can let us know about your complaint in the following ways:

• Through the Gigasure app
• By emailing [email protected]
• Ringing us on 020 4587 2875
• Writing us at Gigasure, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff, CF24 0EL

Gigasure is a trading name of Gigasure Services Limited, Company No. 15019007. Our registered office address is 1st Floor, 239 Kensington High Street, London, W8 6SN. Gigasure Services Limited is authorised and regulated by the Financial Conduct Authority (FCA), Register No. 1005421.

GigaShield is a collection of prompt cash benefits designed to protect travellers against flight and baggage delays. This benefit includes GigaShield Flight Delay and GigaShield Baggage Delay.

GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. The GigaShield Flight Delay benefit is added automatically if you buy a Gigasure travel policy that includes Travel and Baggage Delay cover. It can easily be unlocked by entering your flight details in the Gigasure app before you travel.

You can find full details of the terms and conditions that apply in the policy wording.

GigaShield Baggage Delay provides you with a rapid cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive. The GigaShield Baggage Delay benefit is added automatically if you buy a Gigasure travel policy that includes Travel and Baggage Delay cover and can be unlocked easily by entering your flight details in the Gigasure app before you travel.

You can find full details of the terms and conditions that apply in the policy wording.

The GigaShield benefit is added automatically if you buy a Gigasure travel policy that includes Travel and Baggage Delay cover and can be unlocked easily by entering your flight details in the Gigasure app before you travel.

To access GigaShield, simply open the Gigasure app and go to your active policy. Click on 'Manage My Policy' and select 'Access My GigaShield'. If your active policy includes GigaShield, you'll also see a banner on the app's homepage prompting you to register your flights before your trip begins. This step is necessary to activate the GigaShield benefits.

You must register your flights using the Gigasure app prior to there being any know delays affecting your flight. You cannot register a flight after there is a known delay.

You can find full details of the terms and conditions that apply in the policy wording.

Yes, you need to be able to download, use and access the Gigasure app on your smartphone before, and while on your trip.

No, GigaShield does not cover roaming or mobile fees (including SMS or data fees).

Unfortunately, cancelled flights are not covered by GigaShield.

No, GigaShield will do all the hard work for you!

When you register your flight in the Gigasure app we will automatically start monitoring your flight status and contact you via the Gigasure app and SMS text message to claim you VIP lounge pass or cash payment if your flight is delayed by more than 3 hours.

You can find full details of the terms and conditions that apply in the policy wording.

Yes, to ensure access to the service you must add all flights.

Please report your delayed luggage at the airport.

There you will receive a Property Irregularity Report (PIR) which you will need to upload to the Gigasure app. After you enter this number and we validate it, you will receive a rapid cash payout.

You can find full details of the terms and conditions that apply in the policy wording

Gigasure Car Hire Excess Insurance is an alternative to the excess cover sold by car rental companies which will pay you back the amount you are responsible to pay under your rental agreement following damage to your rental vehicle. Our policies also includes cover to areas of the rental vehicles most often damaged which is usually not covered by cover sold by car rental companies:

• Bodywork, roof and undercarriage
• Windscreen, windows, sunroof glass, mirrors
• Locks
• Tyres, wheels and hubcaps
• Engine, battery and clutch
• Interior damage

Our Single Trip Car Hire Excess Insurance offers up to £6,000 Excess Insurance cover. Our Annual Multi-trip cover offers up to £10,000 Excess Insurance cover. You can find full details of the terms and conditions that apply in the policy wording.

Although they will probably ask you if you have purchased insurance elsewhere when you tell the car rental company you do not wish to purchase their excess insurance cover, you should not need to show your Gigasure Certificate of Insurance to them. The insurance policy you have with us does not need to be approved by the car rental company.

Car rentals is a competitive business and for many car rental companies add-ons like excess insurance cover are a way to help increase their profitability. Unfortunately this can mean that some car rental companies may try to use scare tactics like saying your policy will not be valid when you decline purchasing their excess insurance cover. The insurance policy you have with us does not need to be approved by the car rental company and you can decline their cover.

Yes, when you hire a car the car rental company will normally pre-authorise your credit card and then automatically charge it if your rental vehicle is damaged. If this does happen, you can easily submit a claim and provide supporting evidence through the Gigasure app.

You can find full details of how to claim and the supporting evidence you will need to supply in the policy wording.

Gigasure Van Hire Excess Insurance is an alternative to the excess cover sold by car rental companies which will pay you back the amount you are responsible to pay under your rental agreement following damage to your rental vehicle. Our policies also includes cover to areas of the rental vehicles most often damaged which is usually not covered by cover sold by car rental companies:

• Bodywork, roof and undercarriage
• Windscreen, windows, sunroof glass, mirrors
• Locks
• Tyres, wheels and hubcaps
• Engine, battery and clutch
• Interior damage

Our Van Hire Excess Insurance offers up to £6,000 Excess Insurance cover. You can find full details of the terms and conditions that apply in the policy wording.

Although they will probably ask you if you have purchased insurance elsewhere when you tell the car rental company you do not wish to purchase their excess insurance cover, you should not need to show your Gigasure Certificate of Insurance to them. The insurance policy you have with us does not need to be approved by the car rental company.

Car rentals is a competitive business and for many car rental companies add-ons like excess insurance cover are a way to help increase their profitability. Unfortunately this can mean that some car rental companies may try to use scare tactics like saying your policy will not be valid when you decline purchasing their excess insurance cover. The insurance policy you have with us does not need to be approved by the car rental company and you can decline their cover.

Yes, when you hire a van the car rental company will normally pre-authorise your credit card and then automatically charge it if your rental vehicle is damaged. If this does happen, you can easily submit a claim and provide supporting evidence through the Gigasure app.

You can find full details of how to claim and the supporting evidence you will need to supply in the policy wording.

Travel Insurance can help give you peace of mind that your holiday plans are protected if the unexpected happens. Gigasure Single Trip and Annual Multi-trip Travel Insurance can offer you cover for:

• Emergency Medical Expenses
• Personal Accident and Personal Liability
• Cancellation
• Personal Belongings and Baggage
• Travel Disruption, including GigaShield benefits
• Automatic cover for participation in over 120 Sports and Activities.
• Add-ons and Boosts such as Winter Sports, Cruise, Golf, Extended Travel Disruption and Business Travel

Gigasure have Single Trip, Annual Multi-trip and Backpackers policies and a variety of cover levels and excess options to suit your budget.

We offer you the ability to customise your cover, removing benefits from your policy will reduce your premium but will mean that you have less cover in the event of a claim. It is important to decide if the cover meets your needs and is right for you. You can find full details of the terms and conditions that apply in the policy wording.

When deciding the right time to by your travel insurance policy it is important to consider the type of policy cover you want. Travel insurance covers more than just emergency medical expenses and depending on the policy you purchase it may also include benefits which start to provide before your leave on your trip, like if you have to unexpectedly cancel your trip due to illness. Unfortunately if you have already left home to start your trip it is too late to buy travel insurance.

If you are purchasing Gigasure Single Trip Insurance, the start date of your policy should be the day you leave home to start your trip and the end date the day you will return home from your trip. If your policy includes Cancellation Benefits, this cover will start on the day you buy your policy or book your trip, whichever is later.

If you are purchasing Gigasure Annual Multi-trip Insurance, all cover begins on the date you choose to start your policy. If you want Cancellation Benefits cover to start straight away, you should choose the start date to be the date you purchase your policy.

You can find full details of the terms and conditions that apply in the policy wording.

We are able to provide cover for many pre-existing medical conditions on our Single Trip and Annual Mult-trip Insurance as long as you tell us about them and we agree to cover them.

We do not automatically provide cover for pre-existing medical conditions on our policies and cannot provide cover for conditions you do not tell us about. You can find full details of the terms and conditions that apply in the policy wording.

Unfortunately no. We can only offer cover if you buy your policy before you start your trip.

In order to buy a policy you and all additional travellers main home must be in the UK and have lived in the UK for at least 6 months prior to the policy being taken out. You and all additional travellers must be in the UK when the policy is purchased, and registered with a doctor in the UK.

We can offer cover up to 10 travellers on a single policy. If you are purchasing a Single Trip Policy, this can be for You and Your Family or You and Your Friends. If you are purchasing an Annual Multi-trip Policy this available for You and Your Family.

If you and your partner live at different addresses, you won't be eligible for Me and My Partner cover. However, you can purchase a Single Trip Policy under the 'Me and My Friends' category, which allows you to include individuals who don't share the same household.

A Single Trip Policy will you cover for a ‘one off’ trip. You will be able to select the number of days cover you need when you purchase a policy.

An Annual Multi-trip Policy will provide cover for an unlimited number of trips as long as each trip does not excess the maximum trip duration shown on your Certificate of Insurance. The maximum number of days we can cover you for trips abroad in each period of insurance is 183 days.

You can find full details of the terms and conditions that apply in the policy wording.

When buying a policy you have to option to select a Voluntary Excess of between £0 and £250 to suit your needs and budget. This amount will be deducted from the first part of any claim you make for most sections of cover.

You can find full details of the terms and conditions that apply in the policy wording.

Yes we can. Business Travel is an optional add-on that you can choose to add to your policy.

Our policies are underwritten by SiriusPoint International Insurance Corporation (SiriusPoint). SiriusPoint is authorised by the Prudential Regulation Authority and regulated by both the Prudential Regulation Authority and the Financial Conduct Authority (FRN: 202912) with company number BR002760 and with its establishment offices at Floor 4, 20 Fenchurch Street, London EC3M 3BY, UK.

The FSCS covers SiriusPoint who is the underwriter of Gigasure Travel Insurance. You may be able to get compensation from the FSCS if AmTrust goes out of business and you lose money. This might, for example, be a claim that it cannot pay, or a refund it owes you. You can get more information about the FSCS on their website.

Car hire excess is the amount you are responsible to pay your car rental company as part of your agreement with them if your rental vehicle is damaged, it is sometime also called excess waiver. The amount of the excess varies between different car rental companies and normally ranges between £500 and £2,000.

The insurance which car rental companies sell to cover this excess can be £9 or more per day and usually will not cover damage to areas of the rental vehicle most often damaged like the windscreen, tyres, bodywork and interior damage.

Gigasure Car Hire Excess Insurance is an alternative to the excess cover sold by car rental companies which will pay you back the amount you are responsible to pay under your rental agreement following damage to your rental vehicle. Our policies also include cover to areas of the rental vehicles most often damaged which is usually not covered by cover sold by car rental companies:

• Bodywork, roof and undercarriage
• Windscreen, windows, sunroof glass, mirrors
• Locks
• Tyres, wheels and hubcaps
• Engine, battery and clutch
• Interior damage

Our Single Trip Car Hire Excess Insurance offers up to £6,000 Excess Insurance cover. Our Annual Multi-trip cover offers up to £10,000 Excess Insurance cover. You can find full details of the terms and conditions that apply in the policy wording.

If you are hiring a car in the USA, Canada, Caribbean, South America or Central America you will likely hear the term Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW). Unlike Europe, when you hire a car in one of these areas and your vehicle is damaged you could be responsible for the full value of the rental vehicle unless you purchase CDW / LDW cover.

Gigasure Excess Worldwide and Excess USA and Canada Car Hire Insurance includes CDW / LDW cover as standard, helping to take away the worry if your rental vehicle is damaged.

Our Single Trip Car Hire Excess Insurance offers up to £35,000 CDW / LDW cover. Our Annual Multi-trip cover offers up to £75,000 CDW / LDW cover. You can find full details of the terms and conditions that apply in the policy wording.

Yes we include this cover as standard in all of our policies.

If the key for your rental vehicle is lost, damaged or stolen we will provide up to £500 cover towards the replacement costs, including the costs of replacement locks or locksmith charges (if approved by your rental company). You can find full details of the terms and conditions that apply in the policy wording.

Unfortunately no. We can only offer cover if you buy your policy before you have signed your rental agreement.

We are able to offer cover if you are aged between 25 and 85 years of age on the date the policy starts.

In order to buy a policy you must have lived permanently in the UK for at least 6 months and have your main home in the UK.

Yes, our Car Hire Insurance policies will cover up to 9 other drivers.

In order for cover to apply you will need to be named as the main / primary driver on your rental agreement and make sure each other driver is listed on your rental agreement as additional / named drivers. You and each other driver must:

• Be aged between 25 and 85 years of age on the date your policy starts
• Hold a full, valid UK driving licence or internally recognised license for the country where you are driving
• Be eligible to rent and drive the vehicle and follow the terms and conditions of your rental agreement

You can find full details of the terms and conditions that apply in the policy wording.

A Single Trip Policy will you cover for a ‘one off’ rental agreement up to 31 days long. You will be able to select the number of days cover you need when you purchase a policy.

An Annual Multi-trip Policy will provide cover for an unlimited number of rental agreements each year as long as each rental agreement does not excess the maximum number of continuous days cover you have. This will be 31, 45 or 65 days depending on the option you select when purchasing a policy.

You can find full details of the terms and conditions that apply in the policy wording.

When buying a policy you have the option to include a voluntary excess of £250 which will reduce your overall premium. If you choose this option, the voluntary excess of £250 will be deducted from the first part of any claim you make for these sections of policy cover:

• Excess Insurance
• Collision Damage Waiver / Loss Damage Waiver
• Locked Out of Vehicle
• Misfuelling

The countries of the continent of Europe plus Egypt, Morocco, Tunisia and Turkey. It does not include Ukraine, Russia and Belarus.

If you have Annual Multi-trip Cover, we are only able to provide you cover for rentals within the UK in you have chosen to add In-Country Cover to your policy.

Unlike many Car Hire Excess Insurance providers, our Worldwide travel region includes the USA and Canada.

Our Excess Worldwide travel region includes all countries except for Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, North Korea, Myanmar, Russia, Sudan, Syria, Ukraine and Zimbabwe.

If you have Annual Multi-trip Cover, we are only able to provide you cover for rentals within the UK in you have chosen to add In-Country Cover to your policy.

We do not cover rentals or trips in, to, or through Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, North Korea, Myanmar, Russia, Sudan, South Sudan, Syria and Zimbabwe.

We also cannot cover countries or areas where the Foreign Commonwealth and Development Office (FCDO) or other government body has advised against all but essential travel. You can find travel advice from the FCDO on their website.

If you decide that your policy cover is not right for you, you can cancel it at any time by contacting us.

If you have single trip cover and you cancel the policy before your period of insurance starts, we will refund the premium in full. After the period of insurance starts, you will not get a refund.

If you have annual multi-trip cover and you cancel before or within 14 days of the start date of your period of insurance, you will get a full refund of premium provided you have not and do not intend to make a claim. If you cancel after 14 days, you will not get a refund.

Our policies are underwritten by AmTrust Europe Limited. Their registered office is Market Square House, St. James’s Street, Nottingham, NG1 6FG, United Kingdom and it is registered in England number 01229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 202189.

The FSCS covers AmTrust Europe Limited who is the underwriter of Gigasure Car Hire Excess Insurance. You may be able to get compensation from the FSCS if AmTrust goes out of business and you lose money. This might, for example, be a claim that it cannot pay, or a refund it owes you. You can get more information about FSCS on their website.

Van hire excess is the amount you are responsible to pay your car rental company as part of your agreement with them if your rental vehicle is damaged, it is sometimes also called excess waiver. The amount of the excess varies between different car rental companies and normally ranges between £500 and £2,000.

The insurance which car rental companies sell to cover this excess can be £9 or more per day and usually will not cover damage to areas of the rental vehicle most often damaged like the windscreen, tyres, bodywork and interior damage.

Gigasure Van Hire Excess Insurance is an alternative to the excess cover sold by car rental companies which will pay you back the amount you are responsible to pay under your rental agreement following damage to your rental vehicle. Our policies also include cover to areas of the rental vehicles most often damaged which is usually not covered by cover sold by car rental companies:

• Bodywork, roof and undercarriage
• Windscreen, windows, sunroof glass, mirrors
• Locks
• Tyres, wheels and hubcaps
• Engine, battery and clutch
• Interior damage

Our Van Hire Excess Insurance offers up to £6,000 Excess Insurance cover. You can find full details of the terms and conditions that apply in the policy wording.

We are able to cover vans that have up to 3 seats and weight less that 3.5 tonnes.

This policy is designed for light commercial vehicles (LCVS) that can be driven with a standard category B driver's license in the UK. We are not able to cover passenger vans, minibuses or heavy goods vehicles (HGVs). You can find full details about this in the policy wording.

Yes we include this cover as standard in all of our policies.

If the key for your rental vehicle is lost, damaged or stolen we will provide up to £500 cover towards the replacement costs, including the costs of replacement locks or locksmith charges (if approved by your rental company). You can find full details of the terms and conditions that apply in the policy wording.

Unfortunately no. We can only offer cover if you buy your policy before you have signed your rental agreement.

We are able to offer cover if you are aged between 25 and 85 years of age on the date the policy starts.

In order to buy a policy you must have lived permanently in the UK for at least 6 months and have your main home in the UK.

Yes, our Van Hire Insurance policies will cover up to 3 other drivers.

In order for cover to apply you will need to be the main/primary driver on the rental agreement and make sure each other driver is listed on your rental agreement as additional/named drivers. You and each other driver must:

• Be aged between 25 and 85 years of age on the date your policy starts
• Hold a full, valid UK driving licence or internally recognised license for the country where you are driving
• Be eligible to rent and drive the vehicle and follow the terms and conditions of your rental agreement

You can find full details of the terms and conditions that apply in the policy wording.

When buying a policy you have the option to choose a voluntary excess of £150 or £250. This amount will be deducted from the first part of any claim you make for:

• Excess Insurance
• Locked Out of Vehicle
• Misfuelling

The countries of the continent of Europe plus Egypt, Morocco, Tunisia and Turkey. It does not include Ukraine, Russia and Belarus. You will be able to select where you want to be covered when you purchase a policy.

We also cannot cover countries or areas where the Foreign Commonwealth and Development Office (FCDO) or other government body has advised against all but essential travel. You can find travel advice from the FCDO on their website.

We can offer cover for a ‘one off’ van rental agreement up to 21 days long. You will be able to select the number of days cover you need when you purchase a policy.

If you decide that your policy cover is not right for you, you can cancel it at any time by contacting us.

If you cancel the policy before your period of insurance starts, we will refund the premium in full. After the period of insurance starts, you will not get a refund.

Our policies are underwritten by AmTrust Europe Limited. Their registered office is Market Square House, St. James’s Street, Nottingham, NG1 6FG, United Kingdom and it is registered in England number 01229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 202189.

The FSCS covers AmTrust Europe Limited who is the underwriter of Gigasure Van Hire Excess Insurance. You may be able to get compensation from the FSCS if AmTrust goes out of business and you lose money. This might, for example, be a claim that it cannot pay, or a refund it owes you. You can get more information about FSCS on their website.

Unlike single trip and annual multi-trip travel insurance policies, backpackers insurance is designed specifically for longer trips, helping to give you peace of mind that your extended adventure and holiday plans are protected if the unexpected happens.

Gigasure Backpackers insurance provides cover tailored to the unique risks of backpacking such as cover for mugging, Global Seach and Rescue (Backpackers Max cover only) and temporary post-purchase Boosts that allow you to active cover for Winter Sports, Cruise and Golf for 1 to 4 weeks at a time. You can find full details of the terms and conditions that apply in the policy wording.

Unlike single trip and annual multi-trip travel insurance policies, backpackers insurance is designed specifically for longer trips, helping to give you peace of mind that your extended adventure and holiday plans are protected if the unexpected happens. Gigasure Backpackers Insurance can cover your travels for up to 13 months and offers cover for:

• Emergency Medical Expenses
• Global Search and Rescue (Backpackers Max cover only)
• Personal Accident and Liability protection
• Cancellation
• Personal Belongings and Baggage
• Travel Disruption, including GigaShield benefits
• Participation in over 120 Sports and Activities automatically
• Temporary Boosts which allow you to activate cover for Winter Sports, Cruise and Golf for 1 to 4 weeks on the move
• Up to 3 visits back home to the UK during your trip
• A variety of excess options to suit your budget

It is important to decide if the cover meets your needs and is right for you. You can find full details of the terms and conditions that apply in the policy wording.

You should buy your Gigasure backpackers insurance policy as soon as you book your trip as this will help ensure you're covered if you have to unexpectedly cancel your trip due to unforeseen circumstances and allows you to enjoy peace of mind from the get-go. As well as providing cancellation cover, Gigasure policies include a wide range of benefits while you are travelling. Unfortunately if you have already left home to start your trip it is too late to buy backpackers travel insurance.

You can find full details of the terms and conditions that apply in the policy wording.

We do not provide cover for pre-existing medical conditions on our Backpackers policies. You can find full details of the terms and conditions that apply in the policy wording.

Unfortunately no. We can only offer cover if you buy your policy before you start your backpacking adventure.

In order to buy a policy you and all additional travellers main home must be in the UK and have lived in the UK for at least 6 months prior to the policy being taken out. You and all additional travellers must be in the UK when the policy is purchased and registered with a doctor in the UK.

We can offer cover up to 10 travellers on a single policy provided you all live at the same address.

With Gigasure you can purchase a Backpackers Insurance policy to last for up to 13 months.

When buying a policy you have to option to select a Voluntary Excess of between £0 and £250 to suit your needs and budget. This amount will be deducted from the first part of any claim you make for most sections of cover.

You can find full details of the terms and conditions that apply in the policy wording.

Our Global Search and Rescue cover is a safety net only included in our Backpackers Max cover.

We will provide cover to help locate you if a close relative, travel companion or friend of yours contacts us because they are concerned that they have unusually, completely and unexpectedly lost contact with you for more than 3 complete consecutive days.

Once activated, Gigasure Assist will work with authorities for up to 30 days to mount and manage a missing persons campaign including local agents, interpreters, private investigators and if needed, ensure you are brought to a safe location once located.

Global Seach and Rescue can provide peace of mind to you and your loved ones knowing you have additional resources available in case of an emergency abroad.

You can find full details of the terms and conditions that apply in the policy wording.

If you have a Backpackers policy, we will provide cover if your own sports equipment is damaged, lost or stolen automatically under Personal Belongings and Baggage.

You can find full details of the terms and conditions that apply in the policy wording.

Our policies are underwritten by SiriusPoint International Insurance Corporation (SiriusPoint). SiriusPoint is authorised by the Prudential Regulation Authority and regulated by both the Prudential Regulation Authority and the Financial Conduct Authority (FRN: 202912) with company number BR002760 and with its establishment offices at Floor 4, 20 Fenchurch Street, London EC3M 3BY, UK.

The FSCS covers SiriusPoint who is the underwriter of Gigasure Backpackers Insurance. You may be able to get compensation from the FSCS if AmTrust goes out of business and you lose money. This might, for example, be a claim that it cannot pay, or a refund it owes you. You can get more information about FSCS on their website.

You can purchase your policy up to 365 days before your trip start date.

This will depend on your age, where you are travelling and the type of cover you choose.

When purchasing a single trip policy you will need to buy cover for each calendar day where you have use of the rental vehicle for all or part of the day, this is sometimes called daily cover.

A Single Trip Policy will you cover for a ‘one off’ rental agreement up to 31 days long. You will be able to select the number of days cover you need when you purchase a policy.

If you require more than 31 days cover, our Annual Multi-trip Policies can be customised to allow for 31, 45 or 65 continuous days cover.

Yes, if the country you have selected for your trip is part of our Excess Worldwide or Excess USA and Canada travel region, your Single Trip Policy will include up to £35,000 Collision Damage Waiver / Loss Damage Waiver (CDW / LDW) cover if your rental agreement does not include this protection. You can find full details of the terms and conditions that apply in the policy wording

Gigasure Travel Insurance policies automatically include cover to participate in over 120 Standard Sports and Activities.

If you have a thirst for adventure, you can also choose to upgrade your policy to include over 30 additional optional Adventure Sports and Activities. You can also add optional Winter Sports cover.

You can find full details of the terms and conditions that apply in the policy wording.

Our Backpackers Max cover automatically includes Adventure Sports and Activities cover.

With Backpackers Core cover, Adventure Sports and Activities cover can be added to your policy when purchasing your policy or by adding as a permanent post-purchase Boost through the Gigasure app

You can find full details of the terms and conditions that apply in the policy wording.

As long as you are suitably qualified or can demonstrate that you have the relevant and appropriate experience for the covered sport or activity you are participating in, there is no requirement to only go on organised tours or use certified guides.

You should always take care in unfamiliar places to look after your own personal safety. You can find full details of the terms and conditions that apply in the policy wording.

Gigasure Travel Insurance policies automatically include cover to participate in over 120 Standard Sports and Activities.

If you have a thirst for adventure, you can also choose to upgrade your policy to include over 30 additional optional Adventure Sports and Activities. You can also add optional Winter Sports cover.

You can find full details of the terms and conditions that apply in the policy wording.

Adventure Sports and Activities cover can be added to your policy when purchasing you policy or by adding as post-purchase Boost through the Gigasure app

You can find full details of Adventure Sports and Activities covered and the terms and conditions that apply in the policy wording.

As long as you are suitably qualified or can demonstrate that you have the relevant and appropriate experience for the covered sport or activity you are participating in, there is no requirement to only go on organised tours or use certified guides.

You should always take care in unfamiliar places to look after your own personal safety. You can find full details of the terms and conditions that apply in the policy wording.

You can register and log in via our app.

You can easily download the Gigasure app from the App Store and Google Play.

Yes, you can easily make a claim through the Gigasure app, in fact, this is the fastest and easiest way to submit a claim. Simply log in, select the relevant policy, click 'Manage my Policy' and then select 'Make a Claim' and then follow the quick steps. The app will pre-populate most required policy information, so you don't need to search through old emails or documents. Before starting your claim process, please ensure you have all supporting documents required for this.

For more information on claims and to see what documents are required, please visit the Claims section of our FAQ.

Our app streamlines the insurance experience, empowering you to explore the world with confidence and convenience.

In the Gigasure app you can:

• View and update your policy details anytime 
• Activate your GigaShield Flight and Baggage Delay benefits (if included in your policy)
• Boost your policy
• Renew your policy
• Reach our Customer Care Team instantly (M-F 9:00 to 17:00)
• Access and download your documents on the go 
• Buy Car and Van Hire Excess Insurance
• Buy Travel and Backpackers Insurance
• Submit claims with ease 

You can easily amend your policy using the Gigasure app. Simply log in, select the policy you want to amend, and choose the changes you wish to make.

Through the app, you can:

• Change your travel destination
• Change your travel dates
• Add a new traveller
• Let us know about a Change of Health

For any other amendments or inquiries, our dedicated Customer Care Team is just a tap away. Contact us through the in-app chat function or via the communication channels provided within the app or on our website.

You can easily amend your policy using the Gigasure app. Simply log in, select the policy you want to amend, and choose the changes you wish to make.

Through the app, you can:

• Upgrade to Annual Multi-Trip cover
• Change your travel destination
• Change your Voluntary Excess
• Change your Travel Dates

For any other amendments or inquiries, our dedicated Customer Care Team is just a tap away. Contact us through the in-app chat function or via the communication channels provided within the app or on our website.

You can easily amend your policy using the Gigasure app. Simply log in, select the policy you want to amend, and choose the changes you wish to make.

Through the app, you can:

• Change your travel destination
• Change your Voluntary Excess
• Change your Travel Dates

For any other amendments or inquiries, our dedicated Customer Care Team is just a tap away. Contact us through the in-app chat function or via the communication channels provided within the app or on our website.

You can easily amend your policy using the Gigasure app. Simply log in, select the policy you want to amend, and choose the changes you wish to make.

Through the app, you can:

• Through the app, you can:
• Change your travel destination
• Change your travel dates
• Add a new traveller

For any other amendments or inquiries, our dedicated Customer Care Team is just a tap away. Contact us through the in-app chat function or via the communication channels provided within the app or on our website.