Gigasure
Gigasure
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Get a quote
Travel Insurance chevron_right

Offers three flexible plans that
can be customised with key
benefits, add-ons and post-
purchase boosts.

link
Backpackers Insurance chevron_right

Select between two plans that
can be tailored with add-ons
and upgraded with post-
purchase boosts.

link
Car Hire Excess chevron_right

Choose between single and
annual policies and tailor your
cover by selecting your
voluntary excess.

link
Van Hire Excess chevron_right

This product is designed for
short-term cover and can be
customised by selecting
your voluntary excess.

link
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    • +44 204 587 2875+44 204 587 2875
    • Contact us formContact us form

If you have a complaint

At Gigasure, we are committed to going the extra mile for our customers and wherever possible, exceeding their expectations. If you believe that we have not delivered the service you expected, or you are concerned about any aspect of our service, please let us know:

If you have a complaint about the sale of your policy or our website, please complete this form, alternatively, if you would
prefer you can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

 
Please provide us with all the information required* and we will make sure your enquiry is handled quickly and effectively. We will
use the information you give us to provide valuable feedback about our service. If you do not require a response please let us know.

 
Gigasure Services Limited are authorised to issue a final response to your complaint but where appropriate, the final response
may be issued by your insurer, AmTrust Specialty Limited for Car Hire Excess Insurance or SiriusPoint International for Travel
Insurance.

*Information required:

  • Your First and Last Name
  • Your Main Home Address
  • Your Contact Telephone Number
  • Your Policy Number of Claim Reference (if applicable)

If you are still not satisfied

If you are still not satisfied after the review, or you have not received a written offer of resolution within eight weeks of the date
we received your complaint, you can refer your complaint to the Financial Ombudsman Service. They can be contacted at:

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

Tel: +44 (0) 800 023 4567

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.financial-ombudsman.org.uk

You must approach the Financial Ombudsman Service within 6 months of our final response to your complaint. We will remind
you of the time limits in our final response. Your rights as a customer to take legal action remains unaffected by the existence or
use of any complaint procedures referred to above. However, the Financial Ombudsman Service will not adjudicate on any case
where litigation has commenced.

Gigasure
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  • Our Products
    • Travel Insurance
    • Backpackers Insurance
    • Car Hire Excess
    • Van Hire Excess
    • Gigasure App
    • GigaShield
  • Our Products expand_more
      Down Arrow
    • Travel Insurance
    • Backpackers Insurance
    • Car Hire Excess
    • Van Hire Excess
    • Gigasure App
    • GigaShield
  • Regional Travel
    • Schengen
    • Europe
    • USA
    • Asia
    • Car Hire Excess USA
    • Car Hire Excess Europe
    • Car Hire Excess Worldwide
  • Regional Travel expand_more
      Down Arrow
    • Schengen
    • Europe
    • USA
    • Asia
    • Car Hire Excess USA
    • Car Hire Excess Europe
    • Car Hire Excess Worldwide
  • Customer Care
    • Contact Us
    • Make a Claim
    • Frequently asked questions
    • Policy Documents
    • If you have a complaint
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    • Contact Us
    • Make a Claim
    • Frequently asked questions
    • Policy Documents
    • If you have a complaint
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 Gigasure® is a registered trademark. Gigasure.com is a trading name of Gigasure Services Limited. Company No. 15019007. Its registered office address is 1st Floor, 239 Kensington High Street, London, W8 6SN. Gigasure Services Limited is authorised and regulated by the Financial Conduct Authority (FCA), Register No. 1005421.

Buy a policy
Travel Insurance chevron_right

Offers three flexible plans that can
be customised with key benefits,
add-ons and post-purchase boosts.

link
Backpackers Insurance chevron_right

Select between two plans that can be
tailored with add-ons and upgraded
with post-purchase boosts.

link
Car Hire Excess chevron_right

Choose between single and annual
policies and tailor your cover by
selecting your voluntary excess.

link
Van Hire Excess chevron_right

This product is designed for short-
term cover and can be customised
by selecting your voluntary excess.

link