At Gigasure, we are committed to going the extra mile for our customers and wherever possible, exceeding their expectations. If you believe that we have not delivered the service you expected, or you are concerned about any aspect of our service, please let us know:
If you have a complaint about the sale of your policy or our website, please complete this form, alternatively, if you would
prefer you can email us at:
Please provide us with all the information required* and we will make sure your enquiry is handled quickly and effectively. We will
use the information you give us to provide valuable feedback about our service. If you do not require a response please let us know.
Gigasure Services Limited are authorised to issue a final response to your complaint but where appropriate, the final response
may be issued by your insurer, AmTrust Specialty Limited for Car Hire Excess Insurance or SiriusPoint International for Travel
Insurance.
*Information required:
- Your First and Last Name
- Your Main Home Address
- Your Contact Telephone Number
- Your Policy Number of Claim Reference (if applicable)
If you are still not satisfied
If you are still not satisfied after the review, or you have not received a written offer of resolution within eight weeks of the date
we received your complaint, you can refer your complaint to the Financial Ombudsman Service. They can be contacted at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: +44 (0) 800 023 4567
Email:
Website: www.financial-ombudsman.org.uk
You must approach the Financial Ombudsman Service within 6 months of our final response to your complaint. We will remind
you of the time limits in our final response. Your rights as a customer to take legal action remains unaffected by the existence or
use of any complaint procedures referred to above. However, the Financial Ombudsman Service will not adjudicate on any case
where litigation has commenced.