Manage my Policy

The Gigasure app simplifies policy management for you. With just a few taps, you can easily manage your policy and make any necessary changes.

A mobile screen showing the section of the Gigasure app where you can buy a new Travel, Backpackers, Car, and Van Hire Excess insurance policy
Buy a new policy
A mobile screen displaying where you can find and access all your policy documents and details within the Gigasure app
Renew your policy
This screen shows how easy it is to use the Gigasure app to amend your policy and include an additional traveller in your existing plan
Add a new traveller on your policy  
A mobile screen in the Gigasure app showing how to start the claims process
Make a claim
Backpackers Travel plans let you add temporary and permanent Boosts via the app. The image showcases the screen for adding Boosts
Boost your policy
This screen shows how easy it is to use the Gigasure app to change your travel dates
Change your travel dates  

Boost your policy mid-term

A mobile screen featuring all the post-purchase Boosts available through the Gigasure app

With our unique product design, you can boost your policy cover mid-term. Whenever your adventurous spirit strikes, we offer the right cover to keep you protected. Simply access your active policy and select the Boosts you need to ensure you remain fully protected. No matter where your journey takes you, we've got your back. 

Our Boosts include:  

Adventure Sports and Activities 
Extended Travel Disruption 
Winter Sports 
Cruise Cover
Golf Cover
Business Travel 

Activate and use your GigaShield benefits

Delayed flights and missing baggage worry travellers. Register your flight
in the Gigasure app before your trip to activate and enjoy peace of mind. 

GigaShield Flight Delay GigaShield Flight Delay

Offers airport lounge access or cash payment for delays over 3 hours. Register your flight in the Gigasure app before your trip to activate the benefit.

GigaShield Baggage Delay GigaShield Baggage Delay

Offers prompt cash payment for delayed bags. Get your Property Irregularity Report (PIR) number from your airline company and enter it the Gigasure App.

Gigasure app, the fastest way to make a claim

Submitting claims is quick with the Gigasure app. Log in, select your policy, and the process
is kickstarted with pre-populated account information eliminating the frustration of locating
old documents. Complete the remaining steps to submit your claim swiftly. 

A mobile screen displaying Gigasure's app section where you can see all your active and expired policies, with the focus on an active policy
1

Your Policy

Find and select
your policy
2

Your Trip

Provide details
of your trip
3

Your Claim

Tell us more
about the claim
4

Supporting Documents

Attach all your claim
supporting documents
5

Submit

Add your payment
details and submit your
claim
This screen shows Gigasure's app features for easy communication: call our support, fill a form, access FAQs, or use the chat function

Got Questions?
Gigasure Has Answers! 

Gigasure offers multiple support options. Need a quick
answer? Use our in-app chat. Prefer email or phone?
We've got you covered. Stuck? Check our FAQs first -
you might find your answer there! We're here to help, so
don't hesitate to reach out. 

Not using the Gigasure app? Install now and submit your claim effortlessly