Your Policy

Your Agreement

Your Claim

Supporting Documents

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Step 1/5

Your Policy

Before starting the claims process please ensure you have the following: rental agreement, credit or debit card statement (showing the amount you have been charged for damage to the hire vehicle), driving licence and any other supporting documentation. Until you can evidence you have been charged for damage to the vehicle we will not be able to process your claim, however, it will be recorded for information only at this time.

Find Your Policy

Please enter your name and either the policy number or email address used to book your policy to begin.

By clicking Continue you are confirming that you are the policy holder or are authorised to act on their behalf. Details on how your data is processed can be found in our Privacy Policy, the Insurer's Privacy Policy and the Claims Company Privacy Policy.

Find Your Policy

Great, thank you!

Next we need to confirm a couple of details for data protection, please confirm your date of birth and address.

Date of Birth

Your Policy

Details provided, please confirm these are correct:

Policy Number

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Name:

Date of Birth

Email:

Address Line 1:

Address Line 2:

County:

Postcode:

Country:

Your Policy

Your Agreement

Your Claim

Supporting Documents

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Step 2/5

Your Agreement

Your Policy

Policy Number

Plan Name

Start Date

Expiry Date

Hire Agreement Details

Hire Start Date

Hire End Date

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If business, was it being used for hire or reward?

Yes

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Vehicle Details

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Your Policy

Your Agreement

Your Claim

Supporting Documents

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Step 3/5

Your Claim

Your Policy at a Glance

Policy Number: GIGA-AT/2000001/2025

Policy Type: Annual Multi-trip Pro

Voluntary Excess: £100 (How does my excess work?)

Want to double check your cover?

Click to view your Certificate of Insurance, Policy Wording or Insurance Product Information Document (IPID).

About the Claim

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When did the incident occur?

What time did the incident occur?

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Description of Claim*

Your message* If you run out of characters, please use the additional information box below to continue your message.

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Driver's date of Birth

Was the hire vehicle used according to the terms of Vehicle Hire Agreement?

Yes

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If third party, please explain why?

Your message* If you run out of characters, please use the additional information box below to continue your message.

0/500

Do you have a police incident report?

Yes

Was there an attendant from vehicle hire company to inspect the vehicle at drop off?

Yes

Have you been advised by the vehicle hire company that you are responsible for damage to the vehicle?

Yes

What is your total claim amount?

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Additional information about the claim

Your message

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Your Policy

Your Agreement

Your Claim

Supporting Documents

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Step 4/5

Supporting Documents

Supporting Documents Upload your documents now, totalling 10MB combined, ensuring a smooth process. Look for documents marked with an asterisk (*) — they're compulsory for a hassle-free experience. Please use any of the following formats: jpg, jpeg, pdf, gif, png, webp, doc, docx.

Rental Agreement*

Upload here

Or drag and drop your document

Drop your documents here

Credit or Debit Card Statement.doc

Rental Agreement.doc (700KB)

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Credit or Debit Card Statement*

Upload here

Or drag and drop your document

Drop your documents here

Credit or Debit Card Statement.doc

Rental Agreement.doc (700KB)

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Your Driving Licence*

Upload here

Or drag and drop your document

Drop your documents here

Credit or Debit Card Statement.doc

Rental Agreement.doc (700KB)

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Invoice and Receipts

Upload here

Or drag and drop your document

Drop your documents here

Credit or Debit Card Statement.doc

Rental Agreement.doc (700KB)

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Police Report

Upload here

Or drag and drop your document

Drop your documents here

Credit or Debit Card Statement.doc

Rental Agreement.doc (700KB)

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Damage Report

Upload here

Or drag and drop your document

Drop your documents here

Credit or Debit Card Statement.doc

Rental Agreement.doc (700KB)

delete

Other supporting evidence

Upload here

Or drag and drop your document

Drop your documents here

Credit or Debit Card Statement.doc

Rental Agreement.doc (700KB)

delete

Your Policy

Your Agreement

Your Claim

Supporting Documents

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Step 5/5

Submit

Payment Details

Please supply us with your bank account details for any claims
payments due. We can only accept UK bank accounts.

Declaration

Are there any health, financial or life events you wish to make us aware of to assist you with your
claim journey?

Your message

0/500

Declaration: Please read and acknowledge the following statements. If you do not understand any point, please contact us for further information.

I confirm that the statements on this form and the information provided are true and complete to the best of my knowledge and belief.
I understand that if any claim made by me or anyone acting on my behalf is fraudulent, deliberately exaggerated or intended to mislead, we may cancel your policy, refuse to pay any claim, recover from you any payments already made and inform the police.
I agree to give all the information and help needed to process my claim at my own expense.
If required to process and investigate my claim, I authorise Gigasure, the Insurer and/or the Claims Company and their representatives to:
Approach, request and obtain information from any third party who holds information relating to my claim.
Carry out proceedings in the name of any insured person, including proceedings for recovering any claim payments.
Ask for a contribution from any other insurer(s) towards any claim payments if you have another insurance which also covers the same claim and provide any help that we need to obtain this.

Thank you for submitting your claim

A member of the claims team will reach out to help you with the process.

Please check your email to find a confirmation of this claim submission.

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